DONKEY Terms and Conditions

These terms and conditions and any policies or documents to which a link is provided in them (collectively, “Terms”) set out the terms of use that apply to www.donkey-land.com and the Platforms mobile applications owned by and/or operated by or on behalf of DONKEY (“Platforms”). DONKEY is referred to in these Terms as “DONKEY/we/us”. If you have any questions regarding the Platforms or these Terms, or in the unlikely event that you have any complaints about any products purchased by you from the Platforms you can contact us at:

DONKEY
shop@donkey-land.com
Registered in The Netherlands
Chamber of commerce: 68.29.2139

These terms and conditions were last revised on 5 June 2018.

Return Policy

A return could be made within 14 days. The purchased item must be sent back within 14 days after the date on the receipt. You can send your return to the following address:

DONKEY
Peperstraat 25-1
1011 TJ
Amsterdam
The Netherlands

Where you return a Product we will issue you with a full refund but you will need to return the Product at your own cost (if you have already received the Product). Where you have paid any duties or taxes directly to the relevant authorities on the importation of the Product you wish to return, DONKEY shall have no liability in relation to any claim for a refund of such duties or taxes from the authorities or whether or not such a refund is possible.

Payment

Payment of the product could be fulfilled by using iDEAL and Credit Card. Payments before 16:00 will be shipped the same day, later than 16:00 will be shipped the next day.

Additional information regarding product

We strive to display the colours as accurate as possible, however sometimes on a computer/laptop monitor a 100% accuracy rate could not be guaranteed. As all items are handmade, minor variations from product pictures may occur.

Prices

All prices of Products on the Platforms are the price for the Products only. They exclude any VAT and include other sales tax payable. We shall endeavour to notify you if the price displayed is not fully inclusive of any customs duties or taxes, however please see sections below. Prices do not include the charge for delivery, if any.

Please note that in some countries additional duties may be payable to your local tax authorities on receipt of your delivery. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.

Amendments to these terms

We reserve the right to make changes to these Terms at any time. You, and any contract of sale between us, will be subject to the version of these Terms in force at the time you order the Products in question from us.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to perform or comply with our obligations under these Terms if the delay or failure arises from any cause, which is beyond our reasonable control.

DONKEY Privacy & Cookies Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.donkey-land.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. We use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at shop@donkey-land.com or by mail using the details provided below:

DONKEY
Peperstraat 25-1
1011 TJ Amsterdam
The Netherlands

Cookies

Cookies are small files which are stored on a user’s computer. They are designed to hold a modest amount of data specific to a particular client and website. We use the following cookies:

A cookie containing information about the cart.
A cookie to let the system know when the cart data changes.
A cookie that contains a unique code to link cart data to each customer.
A cookie set by Google that tracks who visits the store and from where.
No personal information is stored within these cookies.

SSL Certificate

An SSL certificate is a digital computer file that has two specific functions:

Authentication and Verification: The SSL certificate has information about the authenticity of certain details regarding the identity of a website, which it will display to visitors when they click on the browser’s padlock symbol. Certificate Authorities determine if an SSL certificate should be issued to a website.
Data Encryption: The SSL certificate also enables encryption, which means that the sensitive information exchanged via the website cannot be intercepted and read by anyone other than the intended recipient.
In the same way that a identity document or passport may only be issued by the country’s government officials, an SSL certificate is most reliable when issued by a trusted Certificate Authority (CA). The CA has to follow very strict rules and policies about who may or may not receive an SSL certificate.

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